Brokers on Non-banks 2021

MPA's Brokers on Non-Banks survey is back - this is your chance to offer open, honest feedback on how the non-banks are performing across a number of areas.

Take a few minutes to tell us about the non-banks you have dealt with over the past 12 months.

Completing the survey will not only give you the opportunity to help shape the results of the industry’s biggest and most well-established report of its kind, but all brokers who take part will also go into a prize draw to win a pair of Apple AirPods.

For any questions or concerns, you may send an email to [email protected]

The survey will close on 23 July 2021.

Section 1. Rank the non-banks

1. Please give the following criteria a score for importance to you as a broker (1=least important, 5=most important)

Commission structure *

Interest rates *

Brand recognition *

BDM support *

Communications, training & development *

Online platform & services *

Turnaround times *

Credit policy *

Product diversification opportunities *

Product range *

2. Please rate each non-bank that you have dealt with in the last 12 months from 1 to 5 across all categories. (1 = very poor; 2 = poor; 3 = satisfactory; 4 = good; 5 = very good) Please rate only those that you have dealt with in the past year.

	BDM support	Brand recognition	Commission structure	Communications, training & development	Credit policy	Interest rates	Online platform & services	Product diversification opportunities	Product range	Turnaround times
Australian First Mortgage (including NMC)
Better Choice
Better Mortgage Management
Bluestone
Firstmac
La Trobe Financial
Liberty
Loanworks
Mortgage Ezy
Pepper Money
Resimac
Think Tank
Other (please state)

3. What is your preferred non-bank for the following:

Specialist lending

First home buyers

Property investors

Commercial

Alt Doc

SMSF

Foreign non-residents

Section 2. Your experience

1. What percentage of loans did you put through non-bank lenders in the last 12 months? *

0-20

21-40

41-60

61-80

81-100

2. Have you sent more loans to non-banks in the last 12 months compared to the previous year? *

Yes

3. What percentage of your business do you forecast you will put through non-bank lenders in the next 12 months? *

0-20

21-40

41-60

61-80

81-100

4. What is the main reason you would pick a non-bank lender over a bank? *

More competitive rates

More personalised services

Regulatory changes have prevented client going to the bank (i.e. investors)

Takes a wider view than customer’s credit score

The client lacks standard documentation (i.e. payslips)

Faster turnaround times

Because clients are requesting it

Banks have tightened their credit policy

Other

5. What is the main barrier to putting more business through the non-bank lenders? *

Customers want a branch network

Lack of brand awareness

Poor turnaround times

Poor service

Poor commission

Higher rates/fees

They are not on my aggregator’s panel

Other

6. Which non-bank lender would you like to see added to your aggregator’s panel? *

Section 3. Your opinion

1. Have commission structures improved or worsened over the last year (when dealing with non-bank lenders)? *

Improved significantly

Improved

No difference

Worsened

Worsened significantly

2. Have turnaround times improved or worsened over the last year (when dealing with non-bank lenders)? *

Improved significantly

Improved

No difference

Worsened

Worsened significantly

Please explain your answer *

3. How could non-banks improve their service levels? *

More BDMs/credit assessors

Better trained BDMs/credit assessors

Simpler income verification process

Better technology

Better communication

Other

4. Are clients typically open to considering non-bank products? *

Yes

5. What do you think is the best non-bank product of the year for the last 12 months? Please name product and lender *

Why?

6. To go in the draw to win a pair of Apple AirPods, tell us in 50 words or less: Do you think the non-banks have provided enough competition to the banks over the last year? Why/why not? *

Section 4. Your details

Please provide your contact details below. These will not be disclosed in the report.

* Name:

* Gender:

* Age:

* Position:

* Brokerage/Company Name:

* Aggregator/franchise group:

* Number of years in the industry:

* Number of years as a broker:

* State:

* Phone:

* Email:

* Are you:

* What is your approximate volume of mortgages in a year?