Brokers on Banks 2017 Survey

MPA magazine is looking for the mortgage industry’s feedback on how the nations’ banks are performing for its 14th annual Brokers on Banks report.

All brokers are encouraged to take part in the short survey to help determine the top lenders of the year.

Completing the survey will not only give you the opportunity to help shape the results of the industry’s biggest and well-established report of its kind, but all brokers who take part will also go into a prize draw to win a pair of Bose QuietComfort® 25 Acoustic Noise Cancelling® headphones (RRP $399).

The Brokers on Banks report will be published in issue 17.04 of MPA magazine, out in March.

Deadline: 17 February 2017

Section 1. Rank the banks

This is your chance to rate how the banks are performing across a number of areas.

Please rate each bank that you have dealt with in the last 12 months from 1 to 5 (one being the lowest, and five being the highest) across all categories.

1 = very poor; 2 = poor; 3 = satisfactory; 4 = good; 5 = very good

Please rate only those that you have dealt with in the past year.

	BDM support	Commission structure	Communications, training & development	Credit policy	Interest rates	Online platform & services	Product diversification opportunities	Product range	Turnaround times
Adelaide Bank
AMP
ANZ
Bankwest
CBA
Citibank
Heritage Bank
ING Direct
Macquarie
ME (Bank)
NAB
St.George Group (Bank of Melbourne, BankSA and St. George)
Suncorp
Westpac
Other (please state)

Rank the following criteria for importance from 1 (don't really care) to 5 (very important)

BDM support *

Commission structure *

Communications, training & development *

Credit policy *

Interest rates *

Online platform & services *

Product diversification opportunities *

Product range *

Turnaround times *

Section 2. Views

1.What is the top mortgage product provided by a bank in the last 12 months? Please select the bank then type the product and your reason. *

Please type in the exact product name *

Reason *

2. Have turnaround times improved or worsened over the last year? *

Improved significantly

Improved

No difference

Worsened

Worsened significantly

Is there a particular technological improvement (e.g new broker platforms) that has improved turnaround times? Please specify. *

3. Have product ranges and pricing improved or worsened over the last year? *

Improved

Worsened

Given most banks are raising interest rates for investors (relative to owner-occupiers), which bank offers the most favourable policies and interest rates for your investor client(s)? *

4. Do you believe the banks effectively defended the role of brokers when consulted for ASIC’s ongoing Remuneration Review?*

Yes

5. Are banks with extensive branch networks a help or hindrance to your business?*

Help

Hindrance

How do branches help or hinder your business? *

6. Have you given more business to a particular bank in the last 12 months and why? *

7. Have you stopped using a bank in the last 12 months and why?*

8. Do you believe channel conflict exists? *

Not a problem

Minor problem

Major problem

What is to blame for most channel conflicts?*

9. To go in the draw to win a pair of Bose QuietComfort® 25 Acoustic Noise Cancelling® headphones, tell us in 25 words or less: Are customers more receptive to looking beyond the Big 4 and why would you advise them to do so/why not?

Section 3. Your details

Please provide your contact details below. These will not be disclosed in the report, but are required for your entry to be eligible to win the prize.

* Name:

* Gender:

* Age:

* Position:

* Brokerage/Company Name:

* Aggregator/franchise group:

* Number of years in the industry:

* Number of years as a broker:

* Suburb:

* State:

* Postcode:

* Phone:

* Email:

* Are you:

* What is your approximate volume of mortgages in a year?

*Why do you use the MPA website? Please select the best option.

* Terms and conditions: Survey closes Friday 17 February 2017 at 23:59 AEST. You must enter valid contact details and answer Question 9 in Section 2 to be eligible to win a pair of Bose QuietComfort® 25 Acoustic Noise Cancelling® headphones. The best and most creative answer will win and the judges’ decision is final. The winner will be notified via email by Friday 24 February 2017. Competition open to Australian residents only. Employees of Key Media and their families are not eligible to enter. Prize is not transferable and not redeemable for cash.